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Customer Service Rep II

Company Name:
Arca24.com
Salary period: Annual
We are looking for a Customer Service Rep II for a contract to hire position in Beloit, WI.
Job Summary:
Receives and processes routine customer orders, inquiries, and/or complaints covering items or products ordered. Maintains an ongoing relationship with selected customers and sales staff. Incumbents utilize knowledge of products and product availability to provide a communications link to the customer. Applies some advanced skills to the position within functional area. Duties and tasks are frequently non-routine. Resolves most questions and problems and refers only the most complex issues to higher levels. Works under general supervision.
Skills:
Generally requires 3-5 years of related professional experience. May require vocational training.
Responsibilities:
Records and processes orders and/or inquiries received by mail, telephone, and/or through customer personal contact. Provides pricing, availability, and schedule information within established guidelines. Suggests alternative products or services to meet customer needs. Checks and approves credit within established limitations, and confirms orders. Obtains resolution of routine customer complaints and issues. Serves as communication link between customers and sales staff to assure responsiveness. Tracks order activity, and alerts appropriate staff of any potential delivery problems. Tracks warehouse inventories and replenishments. Attains pricing for any services and materials required for the manufacturing of customer's item that must be manufactured at a different facility.
Competencies:
Customer Orientation Ability to operate with the customer's best interest in mind. Creativity Bring improvement ideas to customer and Client plant and packaging design ideas, develop and present innovative ideas and solutions Ethics & Integrity - - Behaves in accordance with Client's Customer ONE values and operating principles at all times, and rewards the same behavior in others. Takes action based upon the best interest of the Company rather than how it affects him/her personally. Builds trust. Presentation Skills - -Is effective in a variety of formal presentation settings; one-on-one, small and large groups, with peers, direct reports, and supervisors; commands attention and can manage group process during presentation. Collaboration - -Working effectively with others in the organization outside the line of formal authority (such as peers in other units or senior management) to accomplish organizational goals and to identify and resolve problems. Communication Skills - -Communicate daily with all appropriate personnel, complete written reports as required on a timely basis Action Oriented - - Enjoys working hard; not fearful of acting with a minimum of planning. Persuasiveness - -Using appropriate interpersonal style and communication methods to gain acceptance of an idea, plan, activity, service or product from prospects and clients.

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