Customer Service Supervisor
Quick Apply Full-time 3 hours ago Full Job Description Overview:
With locations in Beloit, Janesville, and Cambridge, Wisconsin, Badger Veterinary Hospital is southern Wisconsin's leading full-service mixed animal practice! As our practice is growing, we are seeking a Customer Service Supervisor at our Beloit location.
Our practice currently provides preventative care services, routine elective surgeries as well as emergency soft tissue surgeries, and more.
You will have access to an ultrasound, digital radiography, and digital dental radiography.
We pride ourselves on providing the highest quality of medicine with the best group of highly skilled and compassionate staff.
Our team is very dedicated to our clients as well as each other.
The customer service supervisor is the client's first contact when calling or visiting the practice and as such represents the professional image of the practice to callers and visitors.
The CSS answers telephones, greets clients, prepares patient files and escorts clients and patients to exam rooms, receives and relays client correspondence, and updates client financial records.
The exceptional CSS has the ability to diffuse negative client situations and foster client bonding.
The CSS handles all duties of the Reception position as well as leads the Reception Team.
EDUCATION AND LICENSURE REQUIREMENTS High school diploma or equivalent.
Customer Service background desirable but not required.
Typing skills required.
Some computer knowledge required; comfortable with Word, keyboarding, and use of communication tools such as Instant Messenger and email.
EXPERIENCE REQUIREMENTS Significant experience with basic office functions in a busy office environment.
Previous receptionist and veterinary practice experience are desirable but not required.
Supervision experience is desirable but not required.
PERSONAL REQUIREMENTS The Customer Service Manager must be able to:
Be flexible in attitude and work habits.
Quickly learn how to pronounce, know the meaning of and spell commonly used veterinary terms.
Perform basic computer skills, type 30 words per minute.
Physical Effort:
Work requires lifting and carrying records and equipment weighing up to 25 lbs; requires sitting and standing for extended periods of time.
Requires shift coverage that may not always be planned.
Working conditions:
May be exposed to unpleasant odors, noises and animal feces.
May be exposed to bites, scratches and contagious diseases.
Job Type:
Full-time Pay:
From $34,000.
00 per year
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
With locations in Beloit, Janesville, and Cambridge, Wisconsin, Badger Veterinary Hospital is southern Wisconsin's leading full-service mixed animal practice! As our practice is growing, we are seeking a Customer Service Supervisor at our Beloit location.
Our practice currently provides preventative care services, routine elective surgeries as well as emergency soft tissue surgeries, and more.
You will have access to an ultrasound, digital radiography, and digital dental radiography.
We pride ourselves on providing the highest quality of medicine with the best group of highly skilled and compassionate staff.
Our team is very dedicated to our clients as well as each other.
The customer service supervisor is the client's first contact when calling or visiting the practice and as such represents the professional image of the practice to callers and visitors.
The CSS answers telephones, greets clients, prepares patient files and escorts clients and patients to exam rooms, receives and relays client correspondence, and updates client financial records.
The exceptional CSS has the ability to diffuse negative client situations and foster client bonding.
The CSS handles all duties of the Reception position as well as leads the Reception Team.
EDUCATION AND LICENSURE REQUIREMENTS High school diploma or equivalent.
Customer Service background desirable but not required.
Typing skills required.
Some computer knowledge required; comfortable with Word, keyboarding, and use of communication tools such as Instant Messenger and email.
EXPERIENCE REQUIREMENTS Significant experience with basic office functions in a busy office environment.
Previous receptionist and veterinary practice experience are desirable but not required.
Supervision experience is desirable but not required.
PERSONAL REQUIREMENTS The Customer Service Manager must be able to:
Be flexible in attitude and work habits.
Quickly learn how to pronounce, know the meaning of and spell commonly used veterinary terms.
Perform basic computer skills, type 30 words per minute.
Physical Effort:
Work requires lifting and carrying records and equipment weighing up to 25 lbs; requires sitting and standing for extended periods of time.
Requires shift coverage that may not always be planned.
Working conditions:
May be exposed to unpleasant odors, noises and animal feces.
May be exposed to bites, scratches and contagious diseases.
Job Type:
Full-time Pay:
From $34,000.
00 per year
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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